Q1: What can I do with the machine?
A1: No limits of imagination. If you can hoop it, you can embroider it. Embroider caps, garments,bags ,hoodies jackets, leather, shoes, patches and plenty more with our Mirror Series. ,With single head 12 or 15 needles and the attachment, this commercial embroidery machine is perfect for your startup embroidery business.
Q2: Is this embroidery machine easy to operate?
A2: The embroidery machine is equipped with a 10-inch touchable LCD computer.
The operating principle is very easy, just like using ipad.
You can learn to operate this machine computer in 5-10 minutes.
Each BAI machine includes a computerized control panel that holds 20 millions stitches of storage,you can upload and edit design settings and create customized lettering directly on the panel.
Q3: Do I need to buy plug for BAI embroidery machine?
A3: BAI embroidery machine is equipped with the plug based on your countries' standard. Its wide voltage is from 110V to 230V, which is suitable for household sockets, just plug and use it.
Q4: I'm located in the US, how fast can I get the machine?
A4: There are two methods:
You could pick it up by yourself, our warehouses are in Los Angeles(California), Atlanta(Georgia), Linden(New Jersey).
We also provide 7 days door-to-door shipping, you will get a tracking number after delivery.
Q5: I'm a newbie, can I get any training?
A5: We provide English operation guides. As well as teaching and maintenance videos, in five languages: Chinese, English, French, Spanish and Arabic. It's all free.
We will ensure that you have no worries from unpacking, threading, etc. until the machine works successfully. If you need any further help, our team is available for a video call with you.
You could also get more skills in our YouTube channel, live broadcast, blog and Facebook groups.
Q6: How to input an embroidery pattern?
A6: Each machine comes with a USB, you could upload your design to the USB, then plug it into the computer, your design will show automatically. You could also use our network cable to transmit your design.
Q7: Can I input a photo to make the embroidery directly?
A7: Yes, BAI's computer supports photo embroidery. However, we recommend that you convert it to DST or DSB format, the embroidery effect will be better. If you just want to have a try, you could use the photo directly.
Q8: What software can I make my design ? And what format?
A8: Hatch, Embrilliance or Wilcom software is recommend, or you could find one that suits you locally. We also have Dahao EMCAD, if you have some experience, you could buy this software on our website. If you are not good at using software, you could find a special designer to make design for you.
Q9: What’s the warranty for BAI machine?
A9: We provide one-year warranty and lifetime free after-sales service.
Q10: How much space do I need to prepare for MIRROR?
A10: First you will receive a wooden box packing, it's 113*83*87cm. In the package, there is a machine head and rack. You could fix the head to the rack or place it on other stable surface.
Q11: What accessories come with the machine? Is it including stander?
A11: 1. T-shirt embroidery frames 2. Cap embroidery device 3. Flat embroidery device 4. Thread winding machine + Accessories: 1 box + Toolbox: 11 kinds of tools+Stand
Q12: Is it heavy to move? What's the weight?
A12: 1. The machine head is only 95Kg. It’s easy for two adults to move it into your house. 2. You just have to follow our teaching video to assemble the stand, it has 4 universal wheels. 3. Put the head on the stand, even if you are a lady, you could move it to everywhere you want.
Q13: What is the diffrerence between 12 needles and 15 needles ?
A13:1. 15 needles has 3 more color than 12 needles, the more needles you have, the more colorful your designs can be. 2. 15 needles is only $100 higher than 12 needles.