WARRANTY POLICY
Thank you sincerely for purchasing the products produced or sold by Jiangsu Baima Supply Chain Management Co., Ltd. (hereinafter referred to as "our company"). This warranty is a guarantee of the quality of all products sold by our company and our confidence.
Coverage
This warranty is applicable to the original purchaser and is non-transferable. The warranty covers the machines, products and accessories sold by our company. For details, please refer to Article 2 of this warranty.
Our company guarantees that the covered products will be free of defects in material or workmanship during the applicable warranty period stated below. We will, at its option, repair or replace a product that is found defective during the warranty period. Warranty work must be implemented by our technical staff.
During warranty period , it covers parts and labor only, and does not include travel expenses by our technicians for onsite work. This travel expense is your responsibility. The customer is also responsible for basic troubleshooting with our technician before an onsite technician can or will be dispatched.
Outside the warranty period, our company can provide you with a paid maintenance service plan.
Warranty
Our company warranty applies for the warranty period specified for the specific product below. The warranty period starts from the day when the carrier delivers the goods to the designated consignee or the designated receiving place.

Note:

Except for consumable components and optional accessories including, but not limited to needles, bobbin cases, rotary hooks, bulbs, fuses,needle bar reciprocators, plastic spiral bevel gears, etc.
Not covered under this limited warranty, which does not apply to the Software;
Second-hand embroidery machines do not provide free warranty and service. If you need service, please provide the proof of purchase of the second-hand machine. The warranty service will be charged according to the actual situation.
NOT COVERED UNDER THIS LIMITED WARRANTY
Our company not responsible for:
  • Acts of God
  • Any product that has been used, altered or modified in ways not approved by our representative
  • Parts, supplies or accessories not supplied by our company
  • Damage/defects caused by failure to attend corresponding training, improper installation, digitizing, or other user misuse
  • Depreciation or damage to equipment, property or garments, caused by normal wear and tear, lack of proper maintenance, or failure to follow safe operating and maintenance instructions, which includes but is not limited to proper lubrication, thread tension, needle orientation and hooping
  • External factors such as environment, maintenance neglect, or electrical supply problems
  • Other situations that do not belong to the scope of warranty responsibility